Stan Contact

Frequently Asked Questions

What is Stan and how does it work?

Stan is a free mobile application designed to empower users to report road defects, such as potholes, to local authorities. By using your smartphone, you can easily report a problem and Stan takes your issues to the relevant road owner.

After downloading the app, you can report a road defect by taking a photo or video with your smartphone. The app uses computer vision to identify the defect and its location. We then try to engage the local authority to fix the issue.

Which areas does Stan cover?

Currently, Stan is operational across the United Kingdom. We are constantly working to expand our coverage and new countries will be added regularly, so stay tuned for updates on new locations.

How does Stan engage with local authorities and road owners?

We actively reach out to local councils through emails and formal communications. By presenting them with detailed information about the number and severity of reported defects, Stan makes a compelling case for the urgency of road repairs and maintenance.

Can I see the status of my report?

No, currently it is not possible to track the status of your report in the Stan app. This limitation is due to the varied reporting and tracking systems used by different councils. Each local authority has its own process for handling road defect reports, and as such, we cannot guarantee a unified tracking mechanism across all regions. We understand the importance of seeing the impact of your reports and are continually exploring ways to improve this aspect of our service. For now, we encourage users to follow up with their local councils for updates on specific reports.

How is the Road Health Score formulated?

The Road Health Score in the Stan app is calculated using a proprietary formula. This formula considers the number and severity of road defects, traffic volume, and road types. It's based on Department for Transport guidelines and consultations with the RAC. While the score aims to provide a good understanding of a road's condition, it's important to note that road conditions are ever changing and the score will update according to the latest data.

What types of road defects can I report?

You can report a variety of road defects, including potholes, cracks, surface erosion, and more. Any issue that affects road safety and quality can be reported through Stan.

Is my personal information protected when using Stan?

Absolutely. We prioritize user privacy and security. Your personal information is protected according to our privacy policy, and only relevant report data is shared with authorities.

Scottie says...

Stan is really easy to use and interesting to see how many datapoints are collected. Gradually using the app more I noticed that it works better in dry weather conditions to get the best quality data!

Mr Pothole says...

I am pleased to see the introduction of AI technology in the battle against Britain’s pothole problem. We must collectively work towards creating safer roads for our local communities.

TD says...

Lets hope this app wakes up the councils plus highways agencies and we start to see our dangerous roads covered in potholes repaired and not damaging our vehicles.

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